IMPORTANT – PLEASE READ CAREFULLY. THIS AGREEMENT INCLUDES, AMONG OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER.
IF YOU OBTAIN A VIRTUAL ACCOUNT AND AUTHORIZE OTHERS TO USE IT, YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL CHARGES TO THE VIRTUAL CARD. BE SURE TO PROVIDE THE RECIPIENT OF THIS VIRTUAL ACCOUNT THIS ACCOUNTHOLDER AGREEMENT.
Accountholder Agreement for Virtual Reward Center Visa or MasterCard Incentive Virtual Card
This Accountholder Agreement ("Agreement") is an agreement between you and Sutton Bank (the "Bank"), and outlines the terms and conditions under which the Virtual Reward Center Visa or MasterCard Incentive Virtual Card has been issued to you. Bank is an FDIC insured member institution. By accepting and/or using the Virtual Account, you agree to be bound by the terms and conditions contained in this Agreement. "Card" means the Virtual Reward Center Visa or MasterCard Incentive Virtual Card loaded with a specific value and issued to you by Bank. "Sponsor" means an entity that provides funds in the Card Account for your use. "Virtual Account" means the records we maintain to account for the value of claims represented by a 16-digit account number issued to you by Bank. "You" and "your" mean the person or persons who have received the Virtual Account and are authorized to use the Virtual Account as provided in this Agreement. "We," "us," and "our" mean the Bank and its successors, affiliates, and assignees. "Website" means cardholder.virtualrewardcenter.com. Virtual Rewards Center and its affiliates, parents and/or subsidiaries, is not a party to this Agreement, and is not an affiliate or assignee of the Bank. This Agreement does not affect the relationship between you and Virtual Rewards Center.
Please read this Agreement carefully and keep it for future reference. Your Virtual Card will expire in accordance with its expiration date, UTC (Coordinated Universal Time) . The Virtual Account is a prepaid account. You acknowledge and agree that the maximum value available in the Virtual Account is limited to the funds you have loaded into the Virtual Account or have been loaded into the Virtual Account on your behalf. You have received the Virtual Account as a gratuity from Sponsor without the payment of any monetary value or consideration. The funds in the Virtual Account are not held in a separate account; instead, they are pooled with funds of other cardholders and held by in an account with the Bank for your benefit, with the balance of such funds to be reduced through your use of such funds in accordance with the terms of this Agreement. The Virtual Account is not connected in any way to any other account. Subject to the exclusion below, you may use your Virtual Account to make purchases at any merchant that accepts Visa or MasterCard debit cards, subject to your available Virtual Account balance and the other terms and conditions of this Agreement. You may not use your Card, and your Card will be declined if you attempt to use your Card, for any services that may result in repeat payments (e.g., subscriptions), or for items or services that may result in follow-on charges (e.g., car rentals).
Each time you use your Virtual Account, you authorize Bank to reduce the funds available in your Virtual Account by the amount of the transaction. The Virtual Account is not a gift card or gift certificate. The Virtual Account is not a credit card. The Virtual Account is not for resale. You will not receive any interest on your funds in the Virtual Account. The Virtual Account will remain the property of the Bank and must be surrendered upon demand. The Virtual Account is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Virtual Account is not designed for business use, and we may close your Virtual Card if we determine that it is being used for business purposes or in a manner that is not consistent with the intended use of the Virtual Card. We may refuse to process any transaction that we believe may violate the terms of this Agreement.
Your Virtual Account
After successful registration you will receive your Virtual Account number on the website. Your Virtual Account will be active at that time and you may begin using it then. If you experience difficulty, please call us at 800-604-1815.
Virtual Account Security: Do not share your Virtual Account number with anyone. You should treat your Virtual Account number with the same care as you would treat cash. Either memorize your Virtual Account number or keep it in a safe place. Do not send your Virtual Account number in an email or text message. Make sure your Virtual Account number is secured with encryption when you use your Virtual Account to perform transactions over the Internet or wireless networks. If you believe that anyone has gained unauthorized access to your Virtual Account number, you should advise us immediately, following the procedures in the paragraph labeled "Your Liability for Unauthorized Transactions".
Adding Your Card to a Digital Wallet: You may elect to add your Card to one or more digital wallets ("Digital Wallets") supported by Bank and subject to the Terms for Adding Your Card to a Digital Wallet ("Digital Wallet Terms"). The Digital Wallet provider may allow you to conduct Transactions at a point of sale device and you may not be able to use your Card to perform Transactions at such point of sale devices until you have selected a personal identification number ("PIN") pursuant to this Agreement. Contact Customer Service at 800-604-1815 or on the website immediately if you believe someone has gained unauthorized access to your PIN, or someone has transferred or may transfer funds from your Card Account without your permission. Contacting us by telephone at 800-604-1815 is the best way to minimize your possible losses. (See Your Liability for Unauthorized Transactions.)
Setting a PIN & PIN Security: You will need to set a PIN for your virtual Card when you choose to add your Card to a digital wallet. (See Adding Your Card to a Digital Wallet.) When selecting a PIN, you should not use numbers or words that appear in your wallet (e.g., date of birth, address, or social security number). You must memorize your PIN and do not share it with anyone. Do not write the PIN on a Card or keep it in the same location as the Card.
Using Your Virtual Account/Features
You acknowledge and agree that the value available in the Virtual Account is limited to the balance of the Virtual Account. Subject to the exclusions in Section 1 above, you may use your Virtual Account to purchase or lease goods or services in the United States and District of Columbia online, by mail or telephone wherever Visa or MasterCard debit cards are accepted as long as you do not exceed the value available in your Card Account. You are responsible for all transactions initiated by use of your Virtual Card, except as otherwise set forth herein. If you do not have enough funds available in your Virtual Account for the amount authorized by you, your transaction will be declined. If you do not have enough funds available in your Virtual Account, you can instruct the merchant to charge a part of the purchase to the Virtual Account and pay the remaining amount with cash or using another payment method. These are called "split transactions." Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash. You are not allowed to exceed the available amount in your Virtual Account through an individual transaction or a series of transactions made with your Virtual Account. Nevertheless, if a transaction exceeds the balance of the funds available in your Virtual Account, you shall remain fully liable to us for the amount of the transaction.
Your Virtual Account cannot be redeemed for cash. You cannot use your Virtual Account to obtain cash from an Automated Teller Machine ("ATM"), POS device, or by any other means. You may not use your Virtual Card at an ATM. You may not use your Virtual Account for any illegal transactions, use at casinos, and any activity. Your Virtual Account may not be used outside of the U.S. and District of Columbia, and may not be used with non-U.S. merchants, including online and mail or telephone orders if the merchant is outside of the U.S. and District of Columbia. Any purchases made with the Virtual Card must only be in U.S. currency.
Merchant Holds on Available Funds: When you use your Virtual Account number to initiate a transaction at certain merchant locations (e.g., hotels, restaurants, and gas stations) where the final purchase amount is unknown at the time of authorization, a hold may be placed on the available funds in your Virtual Account for an amount equal to or in excess of the final transaction amount. The funds subject to the hold will not be available to you for any other purpose until the merchant sends us the final transaction amount. Once we receive the final transaction amount, it may take up to seven (7) days for the hold to be removed. During that period, you will not have access to the funds subject to the hold. Please be advised that you may experience difficulties using your Virtual Account at unattended vending machines, kiosks, and gas station pumps. If your Virtual Account is declined at a "pay at the pump" gas station even though you have sufficient funds available, you should pay for your purchase inside with the cashier.
Authorized Card Users
You are responsible for all transactions and fees incurred by use of your Virtual Account. If you permit another person to have access to your Virtual Account or Virtual Account number, we will treat this as if you have authorized such use and you will be responsible for all transactions and fees incurred by those persons. You are wholly responsible for the use of your Virtual Account according to the terms and conditions of this Agreement.
Representations and Warranties
By successfully registering your Virtual Account or by retaining, using or authorizing the use of the Virtual Account, you represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are a U.S. citizen or legal alien residing in the United States or the District of Columbia; (iii) the personal information provided to us in connection with your Virtual Account is true, correct and complete; (iv) you have received a copy of this Agreement and agrees to be bound by and to comply with its terms; and (v) you accept the Virtual Account. If you are under eighteen (18) years of age (or older if you reside in a state where the majority age is older), your parent or legal guardian may enter into this Agreement, and you may become an authorized user of the Virtual Account.
The Card and the funds in the Card Account are made available to you at the request of the Sponsor. The terms of any payment from the Sponsor to you, including whether such funds belong to you and the correct amount, are matters between you and the Sponsor. We have no responsibility for resolving such disputes.
Loading Your Virtual Account
Your Virtual Account has been issued to you with a specific value. Your Virtual Account is not reloadable. You will have access to your funds as soon as your Virtual Account is successfully registered (see "Your Virtual Account" above). You may also obtain the value of your Virtual Account by calling 800-604-1815 or visiting cardholder.virtualrewardcenter.com.
Responsibility for Transactions
You do not have the right to stop payment on any purchase transaction originated by use of your Virtual Account. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to 10 days.
For purposes of these disclosures, Bank’s business hours are Monday - Friday, 9 AM to 5 PM Pacific Time, Holidays not included.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Virtual Account, you agree to accept credits to your Virtual Account for such refunds. The amounts credited to your Virtual Account for refunds may not be available for up to five (5) days from the date the refund transaction occurs.
Virtual Account Replacement
If you need to replace your Virtual Account for any reason, please contact us at 800-604-1815 to request a replacement Virtual Account. There are certain restrictions that must be met before we can replace your Virtual Account in certain circumstances. You will be required to provide personal information, which may include your Virtual Account number, full name, transaction history, copies of accepted identification, etc. We reserve the right to require an affidavit signed by you and to conduct an investigation into the validity of any request. It may take up to thirty (30) days to process a request for a replacement Virtual Account; however, we will try to provide you with a replacement Card on as timely a basis as is reasonable under the circumstances.
Your Virtual Account will expire in accordance with its expiration date, UTC. Once this expiration date has passed, the Virtual Account will be voided and will not be replaced except in our sole discretion. All funds in the Virtual Account expire when your Virtual Account expires. If you do not spend all the funds in your Virtual Account prior to this expiration date, the remaining funds will not be available to you. You have no right to the funds except to use them for authorized purchases prior to the date your Virtual Account expires. If additional funds are added to the Virtual Account, those funds will be subject to this Agreement and also must be used prior to the date your Virtual Account expires. We may, in our sole discretion and if requested by the Sponsor, provide a new Virtual Account to you. If we do issue a new Virtual Account to you by providing you with a new Virtual Account number, any unexpired funds remaining on your old Virtual Account will transfer automatically to your new Virtual Account, but only if your old Virtual Account has not already expired. That new Virtual Account also will have an expiration date and all funds in the new Virtual Account must be used prior to that expiration date.
This Card has NO FEES AFTER PURCHASE (including inactivity, dormancy, service or other fees).
You should get a receipt at the time you make a transaction using your Virtual Account. You agree to retain your receipt to verify your transactions.
Obtaining Card Account Information
You may obtain information about the amount of money you have remaining in your Virtual Account by contacting us at 800-604-1815. This information, along with a 60-day history of account transactions, is also available by accessing your Virtual Reward Center Account online at cardholder.virtualrewardcenter.com. You also have the right to obtain a sixty (60) day written history of account transactions by calling 800-604-1815 or write us at firstname.lastname@example.org.
Bank may disclose information to third parties about your Virtual Account or the transactions you make from the use of your Virtual Account solely:
- Where it is necessary for completing transactions
- In order to verify the existence and condition of your Virtual Account for a third party, such as merchant;
- In order to comply with government agency or court orders, or other legal reporting requirements;
- If you give us your written permission; or
Our Liability for Failure to Complete Transactions
If we do not complete a transaction to or from your Virtual Account on time or in the correct amount according to this Agreement with you, we will be liable for your losses and damages proximately caused by us. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough funds available in your Virtual Account to complete the transaction;
- If a merchant refuses to accept your Virtual Account;
- If an electronic terminal where you are making a transaction does not operate properly and you knew about the problem when you initiated the transaction;
- If access to your Virtual Account has been blocked after you reported your Virtual Account lost or stolen;
- If there is a hold or your funds are subject to legal process or other encumbrance restricting their use;
- If we have reason to believe the requested transaction is unauthorized;
- If circumstances beyond our control (such as fire, flood or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken;
- Any other exception stated in our Agreement with you.
Lost or Stolen Virtual Accounts; Unauthorized Transactions
Replacement Virtual Accounts: You agree to use your best efforts to safeguard your Virtual Account. If you believe your Virtual Account or Virtual Account number has been lost or stolen or you need a replacement Virtual Account, contact us immediately by calling 800-604-1815. You should also call the number if you believe a transaction has been made using the information from your Virtual Account without your permission.
Your Liability for Unauthorized Transactions: Tell us, AT ONCE, if you believe your Virtual Account, Virtual Account number, or PIN has been lost or stolen or of any unauthorized transactions. Telephoning us toll-free at 800-604-1815 is the best way of keeping your possible losses down. You could lose all the money in your Virtual Account. If you tell us within 2 business days after you learn of the loss or theft of your Virtual account, Virtual Account number, or PIN, you are responsible for no more than $50 if someone used your Virtual Account, Virtual Account number, or PIN without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Virtual Account, Virtual Account number, or PIN and we can prove we could have stopped someone from using your Virtual Account, Virtual Account number, or PIN without your permission if you had told us, you could lose as much as $500. We may require you to provide a written statement regarding claims of unauthorized transactions. Also, if your electronic history shows transactions that you did not make, tell us at once. If you do not tell us within 60 days of the date the first unauthorized transaction could be viewed in your electronic history, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from spending the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods for a reasonable period.
Your Virtual Account and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement without your consent. Use of your Virtual Account is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Ohio except to the extent governed by federal law.
Amendment and Cancellation
We may amend or change the terms of this Agreement at any time without prior notice to you except as required by applicable law. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Virtual Account or this Agreement at any time without prior notice to you except as required by applicable law. You may cancel this Agreement by notifying us at 800-604-1815 or write us at email@example.com. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
In the event that your Virtual Account is cancelled, closed, or terminated for any reason and you have registered your Virtual Account number with your personal information, you may request the unused balance to be returned to you. It may take up to 30 days after account closure to return any unused balance. Should your Virtual Rewards Center Account lapse or be terminated (for example, if there is suspected fraud or unauthorized activity), we will also close your Virtual Account.
Information About Your Right to Dispute Errors
In case of errors or questions about your Virtual Account telephone us at 800-604-1815 or write us at firstname.lastname@example.org as soon as possible, if you think an error has occurred in your Virtual Account. We must hear from you no later than 60 days after the earlier of the date the transaction could be viewed in your electronic history. You will need to tell us the following: (1) your name, (2) your Virtual Account number, (3) why you believe there is an error, (4) the dollar amount involved, and (5) approximately when the error took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. If we ask you to put your complaint or question in writing and you do not provide it within sixty (60) calendar days of the date of the transaction in error, we may not credit your Virtual Account. Once your written dispute has been received, we will determine whether an error occurred within sixty (60) calendar days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will notify you verbally or in writing. For errors involving new Virtual Accounts, we may take up to ninety (90) days to investigate your complaint or question. If we ask you to put your complaint or question in writing and you do not provide it within sixty (60) calendar days of the date of the transaction in error, we may not credit your Virtual Account.
You agree to cooperate with any investigation we may make. We will tell you the results within three (3) business days after completing the investigation. If we determine an error has occurred, we will credit the transaction in error upon completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section.
For customer service or additional information regarding your Virtual Account, please call us at 800-604-1815 or email us at email@example.com.
Customer Service agents are available to answer your calls daily between 8am and 8pm Eastern Time.
From time to time we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
No Warranty Regarding Goods and Services
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Virtual Account.
As used in the Arbitration Provision, the terms "we" and "us" shall for all purposes mean Bank, and their wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, "we" or "us" shall include any third party using or providing any product, service or benefit in connection with any Virtual Accounts (including, but not limited to Virtual Rewards Center, merchants who accept the Virtual Account, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms "you" or "yours" shall mean all persons or entities approved by us to have and/or use a Virtual Account, including but not limited to all persons or entities contractually obligated under any of the Agreements and all additional cardholders.
Any claim, dispute, or controversy ("Claim") arising out of or relating in any way to: i) this Agreement; ii) your Virtual Account; iii) your Virtual Account of any additional cardholders designated by you; iv) your receipt of the Virtual Card; v) your usage of the Virtual Card; vi) the amount of available funds in the Virtual Card; vii) advertisements, promotions or oral or written statements related to your Virtual Account, as well as goods or services purchased with your Virtual Account; viii) the benefits and services related to your Virtual Account; or ix) transaction on your Virtual Card, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).
We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.
For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: AAA, at 335 Madison Avenue, New York, NY 10017 or at www.adr.org.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of your Virtual Account, or any amounts owed on your Virtual Account, to any other person or entity; or iv) expiration of your Virtual Card. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT ACTIVATE OR USE THE CARD. SAVE YOUR RECEIPT AND CALL US AT 800-604-1815 TO CANCEL YOUR VIRTUAL ACCOUNT AND TO REQUEST A REFUND.
The Virtual Account is issued by Sutton Bank
1 South Main Street
Attica, OH 44807
The Virtual Reward Center Virtual Card is issued by Sutton Bank, member FDIC, pursuant to license by Visa U.S.A. Inc. or MasterCard International.